Customer Support
HATSUNE MIKU: COLORFUL STAGE!-FAQ-
Info&News
About defects
Account Transfer
- Account Recovery
- Warning for Deleting App if Faulty
- Regarding Linking Google Play or Game Center Accounts
- How can I transfer my account between different operating systems (iOS and Android)?
- When I try to transfer my account, this message appears: "Transfer unsuccessful. Your age does not match your age when you set up the transfer."
- I want to switch between one account on multiple devices
Game Mechanics 1
- How can I view Area Conversations from before the characters went up a grade?
- What are Bonus Missions?
- What are Event Show Missions?
- What is the Character Archive?
- Does the Character Archive also display what content I haven't unlocked, obtained or viewed yet?
- Can I read the stories in a row?
Game Mechanics 2
- The Watch Ads button is not displaying.
- "Unfair Practices Detected" or "Inappropriate conduct towards other players detected" Warning Displayed in Co-op Shows
- Unable to log in after getting a message that says "Authentication failure or unable to access server."
- What languages are supported?
- What is Block feature?
- Is there a way to reduce the app's file storage?
Gacha
- How can I get a 3★ or Higher Guaranteed Tickets?
- How can I use Gacha Sticker Vouchers?
- What is a Gacha Sticker Voucher?
- I want to change my Gacha Sticker Vouchers back to Gacha Stickers.
- What is a Gacha Bonus?
- The app crashed when I was using the gacha, and I lost my Crystals.
Events
- What kind of event is the World Link Event?
- How to check the event songs information?
- Can I view past event stories?
- What are Cheerful Carnival Events?
- What are Cheerful Shows?
- What are Groups?
Virtual Shows
- What is camera lock-on feature?
- What are Virtual Shows?
- What is the Lobby?
- What are Welcome Shows?
- Why does the text I type in chat display as ***?
- The mute function became unmuted.
Subscription （Colorful+）
Co-op Shows
- I keep getting disconnected during Co-op Shows/Virtual Shows.
- The score on the results screen differs from the score from the actual Rhythm Game portion.
- What is an MVP/SUPERSTAR?
- Screen Darkening in Co-op Shows
- I played a Co-op Show but didn't get the Song Reward for my score.
- How many people can play a Co-op Show?
Challenge Shows
- What are Challenge Shows?
- What are Challenge Stamps?
- What are Challenge Levels?
- What are EX Levels?
- I didn't get Crystals for my new high score.
- I can't play Challenge Shows.
Groups/Members
- When I switch to EX Missions, what will happen to the progress I made past the cap on regular missions?
- What are EX Missions?
- A character I got from a gacha/event has disappeared.
- What are Hairstyles?
- How can I get new Hairstyles?
- What are Birthday Exclusive and Anniversary Exclusive Characters?
Rhythm Game
- What are dual skills?
- What are Bloom Festival Skills?
- What are Mirrored Lanes?
- Is there a way to get feedback on the timing of my taps?
- How do I know if my All Perfect streak is still going?
- What are trace notes?
MYSEKAI
- What is MYSEKAI?
- What is harvesting?
- I'm near a harvestable object, but I can't harvest materials.
- What are tools?
- What is Stamina?
- What is Boosted Stamina?