How do I hide my own online status? To hide your online status, go to Options > System > Online Status and select OFF. Related articles My friend request disappeared from the pending list? When I try to transfer my account, this message appears: "Transfer unsuccessful. Your age does not match your age when you set up the transfer." How do I contact customer support? Will I lose my account if I don't play for some time? Is there a way to reduce the app's file storage?